What is wireless Broadband and how does it work?
There are a number of central radio Access Points (AP) that communicate with your radio unit/Customer Premises Equipment (CPE). The CPE is mounted outside and connected inside to the customer’s computer or a router with an Ethernet cable.
How fast is Rural broadband’s connection?
Pretty fast. Rural Broadband offers all customers a minimum download/upload speed of 1Mb/s. This means you can download information at a very high speed.
What equipment do I need?
All you need is a computer that meets the minimum requirements; it will need a network card, also known as an Ethernet card fitted to your computer (most modern computers have these as standard) to connect to the Customer Premises Equipment (CPE). We will supply you with all the Customer Premises Equipment (CPE) you need to access the network, including a wireless router.
Will I lose my Internet connection when there are heavy storms like on satellite broadband?
No. A properly engineered wireless connection, unlike satellite, only goes a few kilometres to an Access Point, not tens of thousands of kilometres like a satellite signal must do. Weather should not affect your connection at all.
Who do I contact if I have technical difficulties?
Please call freephone 085 8500404 or 021 242 7982 for all technical queries.